Privacy Policy

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Effective Date: 25 Jan 2025
Last Updated: 25 Jan 2025

At Wolvex Limited, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal data when you interact with our website (wolvex.co.uk), products, and services. We comply with the UK Data Protection Act 2018, the General Data Protection Regulation (GDPR), and other applicable privacy laws.

1. Data Controller Information

Wolvex Limited
Unit 29 HighCroft Industrial Estate, Entreprise
Road, Watertooville, P08 OBT, United Kingdom
Email: [email protected]
Phone: +447459471000
Registration Number: 12154978

2. What Information We Collect

We may collect the following categories of personal data:
a. Information You Provide Directly
Name, email address, phone number, and postal address.
Payment information (e.g., card details for processing transactions).
Account details when you register with us (e.g., username and password).
Correspondence when you contact us (e.g., queries or complaints).

b. Automatically Collected Information
IP address, browser type, device information, and operating system.
Information about your interaction with our website, such as page visits, time spent, and navigation patterns.

c. Cookies and Tracking Technologies
We use cookies to enhance user experience and analyze website usage. For more details, see our Cookie Policy.

3. How We Use Your Data
We collect and process your personal data for the following purposes:
To fulfill your orders and deliver our products/services.
To provide customer support and handle inquiries.
To send transactional communications, such as order confirmations and updates.
To send marketing communications (with your consent).
To improve our website and tailor your user experience.
To comply with legal obligations or exercise legal rights.

4. Legal Bases for Processing
We process your personal data under the following legal grounds:
Performance of a Contract: To fulfill your orders and provide services.
Legitimate Interests: For fraud prevention, improving our services, and direct marketing.

Consent: For marketing communications and non-essential cookies.
Legal Obligation: To comply with tax, accounting, and other legal requirements.

5. Who We Share Your Data With
We only share your data when necessary and with trusted third parties:
Payment processors (e.g., Stripe, PayPal) for secure transactions.
Delivery partners (e.g., couriers) to fulfill your orders.
IT and website service providers for hosting and maintenance.
Regulatory authorities or law enforcement, where legally required.
We do not sell or rent your personal data to third parties.

6. International Data Transfers
If your data is transferred outside the UK or EU, we ensure appropriate safeguards, such as Standard Contractual Clauses or adequacy decisions, to protect your privacy.
7. How Long We Retain Your Data
We retain personal data only for as long as necessary for the purposes described in this policy or as required by law. For example:
Order and account information: Retained for 6 years to comply with tax regulations.
Marketing data: Retained until you withdraw your consent.

8. Your Data Protection Rights
Under GDPR, you have the following rights:
Access: Request a copy of your personal data.
Rectification: Correct inaccurate or incomplete data.
Erasure (Right to be Forgotten): Request deletion of your data under certain circumstances.
Restriction: Request limitation of data processing.
Data Portability: Receive your data in a structured format.

Objection: Object to data processing, including direct marketing.
Withdraw Consent: Withdraw consent for processing at any time.
To exercise your rights, contact us at [Insert Email].

9. How We Protect Your Data
We implement technical and organizational measures to protect your data from unauthorized access, loss, or misuse, including:
Secure servers and encryption for sensitive data.
Regular audits and staff training on data protection.
Access control to personal data.

10. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. You can manage your cookie preferences through your browser settings.

11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies.

12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

13. Contact Us
For questions or concerns about this Privacy Policy or data protection practices, please contact us:
Email: [email protected]
Phone: +447459471000
Address: Unit 29 HighCroft Industrial Estate, Entreprise
Road, Watertooville, P08 OBT, United Kingdom